FAQs

GENERAL:

What's your story? Hyperspace London is a sister shop to Eastern Biological, established in September 2020. The idea for a 'shop of the future' evolved after running this natural history gift shop for five years, and realising an outlet was much needed for other science-related ideas. Read more in About Us.

Do you have a physical store? We do not have a physical store (as of yet). We are an online only shop, however we provide a Click-and-Collect service from our sister shop Eastern Biological, situated at 485 Hackney Road, London, E2 9ED.

Are the products on display at Eastern Biological? Unfortunately none of the products you see on Hyperspace are on display in Eastern Biological. However, if you really wish to see a product before purchasing, please email us a list of items to see, and we'll be happy to arrange a viewing for you.

What are your Terms & Conditions? You can view our Ts & Cs here.

 

PURCHASING:

Can I combine my order with products from Eastern Biological? No sorry; we unfortunately can not offer this at the moment, as the online stores run separately and have separate stock inventories. 

What payment methods do you accept? Credit Card orders are processed securely by Shopify Payments, Eastern Biological does not handle any credit card data for orders placed online. We accept payment by Visa, Mastercard and American Express. We also accept payment by Paypal as an alternative. The Paypal Express checkout does not require you to sign up for an account. If you already have a Paypal account, you may find this as a more convenient way of paying.

How do I cancel my order? If you have placed an order and it hasn’t been dispatched yet, you can cancel it by emailing: store@easternbiological.co.uk stating your order number.

 

CLICK-AND-COLLECT:

When will my order be ready for collection? Your order will be ready at Eastern Biological 2-hours from the time when your order is placed online. Please have your email receipt and order number to hand.

 

DELIVERY & RETURNS:

When will my items arrive? As a small independent company, dispatch times will vary depending on the quantity of orders we receive and seasonal trends. But we generally expect delivery to be within 2-4 days. We aim to have orders processed on the same day, with your items dispatched first or second class within two days. Any order placed on the weekend, Mondays and Tuesdays will be posted on Wednesday.

If your order is required urgently, please contact us as soon as you have placed your order to let us know. 

Why do postal costs vary? Postage costs are spilt into categories, calculated depending on the weight of the package, and then determined by postal method. This is done automatically whilst you are in the checkout. We strive to keep postal costs to a minimum, and we do not make a profit from postage, however we opt to use quick and reliable services. For the majority of our packages we use Royal Mail and Parcel Force. With larger and heavier packages, we use established couriers to help your items get delivered to you quickly and safely. 

Our delivery charges:

Category A = £2.50

Category B = £3.95

Category C = £6.45

EU / Worldwide Shipping = Please email store@easternbiological.co.uk for a quote.

Will I be able to track my order? Yes, we will provide a tracking number, which will be included in a dispatch confirmation email. Goods lost or damaged in transit are fully insured. If your parcel hasn't arrived within the specified time please contact us at store@easternbiological.co.uk.

How will my order be packed? To minimise the possibility of breakages all items will be wrapped in tissue and packed into a strong cardboard box with packing paper; we use bubble wrap as a last resort. We try to recycle packaging when we can, but this will in no way affect the quality of your packaging.

Do you ship internationally? At the moment, we ship only within the UK and the EU. Our standard EU delivery rate will vary depending on weight. Due to differences in shipping laws across countries, restrictions may apply and there are some things we can not ship internationally. We will state if we cannot ship an item on the relevant product page, so if you live outside of the UK – please check before you buy. 

What is your returns policy? If you are not happy with the items you have received, then please contact us at store@easternbiological.co.uk. If you have a change of heart with what you have received, then please return the item in original and resalable condition. If you think the item is faulty, then please notify us immediately, and you will be entitled to either a refund or replacement, once the faulty item has been received. Your order must be returned within 30 days of the order placed. We unfortunately cannot offer refunds for any item damaged by the customer.

Please go to our Terms and Conditions to view more information about our Delivery & Returns Policy.

 

IllUSTRATION:

Where are your prints from? We stock a mixture of giclée and digital prints from hand-picked contemporary illustrators exploring fantastical and psychedelic worlds. 

Do you have any criteria for artists you stock? We have a much more relaxed approach with commissioning or stocking illustrators for Hyperspace London, compared to Eastern Biological. Because of the subject matter (science-fiction, psychedelic, fantastical), boundaries are laid open and endless. We're curious to see where the human imagination will take us next.

We are always on the look out for new and talented artists we can see fit with Hyperspace's contemporary style and ethos. If you’re an illustrator/designer believe suited to us, then please email: submissions@easternbiological.co.uk.

 

PRODUCTS:

What is your criteria  will you stock my product? We are always open to seeing new products that fit with our criteria of being well-designed, functional and linking to the theme of Hyperspace. We have opted not to stock many 'gifty gifts' as our focus is more on print, however you can always still contact us if you think something might catch our eye. Space-themed gifts we stock will be considered for Eastern Biological.

 We generally prefer looking at new products from a website or Instagram account. We don't encourage calling or sending products to our bricks and mortar shop as we receive a great deal of mail, and can't ensure a personalised reply. Feel free to email us: submissions@easternbiological.co.uk.

We mainly consider products that fit with our design aesthetic and looks to inspire an appreciation science. With kid's toys and games, we try to keep a varied selection, and promote items with educational value.

 

WEBSITE:

Who designed your website?  Frontwards Design is our webmaster who has developed Hyperspace London, created from an original template by James Paulley for Eastern Biological.